Quality Policy


QUALITY POLICY
Precision Helicopters Ltd (PHL) is wholly committed to delivering the highest standards of quality, safety and responsiveness in the helicopter based services we provide for our customers. We are committed to business excellence as encapsulated by the following principles:

SERVICE STANDARDS
We shall deliver services that meet or exceed the requirements set by our customers and the relevant regulatory authorities. We shall comply with all the established procedures, quality standards, safety standards and regulations.

COMMITMENT TO QUALITY
We are accountable for the quality of our work and will perform to the best of our capabilities at all times.

FLYING NEIGHBOURLY
In order preserve a good relationship with the public, we shall fly in accordance with our Noise Abatement Code of Practice.

CONTINUOUS IMPROVEMENT
We shall consistently strive to improve our quality through learning, sharing, innovation and participation in continuous improvement programmes. Our company will maintain a culture of excellence in quality, innovation and continuous improvement. We shall establish and maintain appropriate controls and conduct periodic reviews of our attainment of set goals.

Matthew Newton
Director and Chief Pilot